Refund and Returns Policy

Effective Date: 28-May-2024

Thank you for shopping at srijansoftware.com. We are committed to ensuring your satisfaction with our products. If you are not entirely satisfied with your purchase, we’re here to help. Please read our comprehensive refunds and returns policy to understand how you can return a product and the conditions and timeframes involved.1. Eligibility for Returns

You may return a product within 7 days of the delivery date, provided it meets the following conditions:

• The product must be unused and in the same condition that you received it.
• The product must be in its original packaging with all accessories, manuals, and documentation included.
• Proof of purchase or receipt must be provided.

2. Non-Returnable Items

Certain items cannot be returned, including:

• Products that have been used, damaged, or altered.
• Items marked as non-returnable or final sale at the time of purchase.
• Gift cards.

3. Initiating a Return

To initiate a return, please follow these steps:

• Contact Customer Support: Email us at contact@srijanautomation.in with your order number, details of the product you wish to return, and the reason for the return.
• Return Authorization: Our customer support team will review your request and provide you with a Return Merchandise Authorization (RMA) number and return instructions if your return is approved.
• Shipping: Clearly mark the RMA number on the outside of the package and send it to the following address:
  Srijan Software Services
  667, Jhajra, Suddhowala, Chakrata Road,
  Dehradun – 248007, Uttarakhand, India.

4. Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to a defect or error on our part. We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for lost or damaged returns.5. Inspection and Approval

Once we receive your returned product, we will inspect it to ensure it meets the eligibility criteria. We will notify you of the approval or rejection of your return within 7 business days of receiving the product.5. Inspection and Approval

Once we receive your returned product, we will inspect it to ensure it meets the eligibility criteria. We will notify you of the approval or rejection of your return within 7 business days of receiving the product.6. Refunds

If your return is approved, we will process your refund within 10 business days. Refunds will be issued to the original payment method used for the purchase. Depending on your payment provider, it may take additional time for the refund to appear on your statement.7. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a defective or damaged product for the same item, please contact us at contact@srijanautomation.in for further instructions.8. Contact Information

If you have any questions or concerns about our refunds and returns policy, please contact our customer support team at:

• Email: contact@srijanautomation.in
• Address: 667, Jhajra, Suddhowala, Chakrata Road, Dehradun – 248007, Uttarakhand, India.

We value your satisfaction and are committed to providing you with high-quality products and excellent customer service. Thank you for choosing Srijan Automation for your home automation needs.

This refunds and returns policy aims to be clear, fair, and user-friendly, ensuring transparency and satisfaction for both customers and the business. Please review and adapt it to any specific legal requirements or business practices unique to your operations.